[Updated March 17, 2023] Important: Notification of Sundrug Online Store Delivery Delay and Inquiry Response Delay

Thank you for using Sundrug.

Due to a system failure caused by the system change of the Sundrug Online Store, there was a delay in delivery, a concentration of inquiries at the inquiry desk, a situation where it was difficult to connect by phone, and a delay in responding to email inquiries. We are here. We sincerely apologize for the inconvenience caused to our customers.

The system failure has now been resolved. We will ship your order as soon as it is ready, so we appreciate your patience.

In the future, we will strive to prevent recurrence so that similar events will not occur.
Once again, we sincerely apologize for the inconvenience caused to our customers.
Thank you for your continued support of the Sundrug Group.


In addition, we apologize for the inconvenience, but if the phone is not connected, please contact us from the inquiry contact . It may take some time for us to respond, but we ask that you please use it accordingly.

◆Regarding payment for the ordered products Please be assured that payment will be made after the ordered products have been shipped from the warehouse.
◆Regarding the cancellation of the ordered product As it takes time to ship the product, it is possible to cancel the order. In that case, we apologize for the inconvenience, but please let us know at the following contact information.