Terms of service
Sundrug Online Store is operated by Sundrug Co., Ltd. (hereinafter referred to as "the Company") This is an internet mail order site.
Sundrug Online Store (hereinafter referred to as "this site") operated by our company. The terms of use (hereinafter referred to as the "Terms") are set forth below and apply to all services on this site (hereinafter referred to as the "Service").
Please check our privacy policy regarding the handling of personal information.
If you use this service, you agree to these Terms and our privacy policy.
Article 1 Terms of Use
1. Those who use this service are deemed to have agreed to all of these Terms and to comply with them.
2. Our company may change these Terms without obtaining customer consent. Changes to these Terms will become effective from the time they are displayed on this site.
3. If special terms and conditions are stipulated in the campaign, each product page, or each page of this site, customers must comply with such special terms and conditions.
Article 2 Regarding suspension and suspension of this service
We may suspend part or all of this service for the following reasons.
1. When necessary for system maintenance/inspection, system repair, or system replacement to improve functionality
2. If the system is under an unexpected load
3. If it is difficult to maintain this site due to unforeseen circumstances such as natural disasters or conflicts.
4. In other cases where the Company determines that it is necessary to stop the system
Article 3 Prohibited matters
Customers are prohibited from the following acts when using this service.
If you fall under any of the prohibited items, you may be forced to leave your membership or be refused login.
1. Acts that infringe or may infringe on the copyrights or other rights of other customers, third parties, or our company
2. Acts that infringe or may infringe on the property, honor, or privacy of other customers, third parties, or our company
3. Acts that cause or are likely to cause damage to other customers, third parties, or the Company
4. Acts that slander or damage the credibility of other customers, third parties, or our company
5. Acts that violate public order and morals
6. Acts that violate laws and regulations
7. Acts of providing false information to this site, such as information that is contrary to the facts or information that may be contrary to the facts
8. Acts that interfere with the operation of this site, or acts that are likely to do so
9. Acts of falsifying information on this site or information provided through this site
１０． Acts of sending harmful computer programs, etc. to this site, or writing programs by other means
１１. Acts of using for commercial purposes such as resale or resale
１２. Act of using login ID/password in another person's name
１３. Act of fraudulently using a credit card
１４． Acts of illegally acquiring or using other people's personal information
１５. Other acts that our company deems inappropriate
Article 4 Scope of provision of this service
Provision and delivery of this service are limited to Japan.
Delivery may not be possible to some areas within Japan, such as remote islands.
Minors may not be able to purchase some products without the consent of their parent or guardian. If we discover that a minor has ordered a product without the consent of a parent or guardian, we may cancel the contract.
Article 5 Formation of sales contract
1. Customers can purchase products using this service by agreeing to these terms and conditions.
Your order will be finalized by entering the necessary information in our designated input form and completing the purchase procedure.
After placing your order, we will send an "Order Confirmation Email" (automatically sent) to your registered email address containing your order details. This is a notification confirming that we have received your order and is not an acceptance notification.
After confirming stock etc., we will send you a "Product Shipping Notification" email or a "Store Pickup Service Product Arrival Notification" email sent when the product is shipped. We will send you a formal notification of acceptance, and a sales contract will be formed at that point.
If a product is delivered in multiple installments, a sales contract will be established by sending an acceptance notification for each package delivered.
2. Notwithstanding the provisions of the preceding paragraph, if there is any fraudulent or inappropriate act regarding the use of this service, or if there is a notification from the issuer of the credit card used to the effect of credit default or unauthorized use, the sales contract will be terminated. We may cancel or cancel your order, suspend shipment of your package, or take other appropriate measures.
3. If you order some medicines, we will send you a confirmation email from the pharmacist. Unless you respond here, the sales contract will not be concluded and the product will not be shipped.
4. Regarding "drugs that are likely to be abused" as defined by the Ministry of Health, Labor and Welfare, we may cancel or terminate the sales contract based on our judgment.
Article 6 Cancellation of sales contract
Even after the order has been confirmed, our company may cancel the order or terminate the contract without notice or recommendation for the following reasons.
1. If the customer violates or is likely to violate these Terms
2. When using this service, if the information necessary for our company to perform this service is found to be false.
3. If you violate the special terms of each campaign or product page or any page on this site
4. If delivery is not possible due to unknown addressee or long-term absence
5. If the credit card used in the order process is in default
6. If your credit card has been used fraudulently or is suspected of fraudulent use
7. If the order is placed by a minor and the consent of a parent or guardian cannot be confirmed
8. In the case of a long-term unspecified product, production discontinued, or limited quantity that exceeds the limited quantity
9. If the Company determines that the retail price displayed on this site is significantly different from the market price
１０． If the Company determines that the order is for commercial purposes such as resale or resale, such as a bulk order.
１１. If the Company determines that an individual has fraudulently ordered a product with purchase limits multiple times or by multiple people repeatedly
１２. In other cases that our company deems to be fraudulent or inappropriate
Article 7 Management of Sundrug Group member ID and password
You are responsible for managing your password by changing it regularly to prevent it from being disclosed to others. Even if a Sundrug Group member's account is used by a third party other than the member due to plagiarism, unauthorized use, or other circumstances, we will not be responsible for any damage caused by this, unless there is a reason attributable to the Company. We are not responsible for any damages.
Article 8 Damages and Disclaimer
1. Our company assumes no responsibility for any damage that may occur in the use of this service.
2. Even in the event that this site provides guidance to other sites through links, or a third party provides guidance to other sites through links, our company will not be liable for any damages caused by the services of other sites or other sites. We are not responsible for any damages.
3. We are not responsible for any non-performance of the sales contract due to force majeure such as natural disasters or disputes.
4. We are not responsible for any damage caused by system interruptions, delays, data loss, or unauthorized access due to system failures due to communication line or computer problems, or any other damage caused by using this service. not.
5. Our company does not guarantee that this site or e-mails sent from this site are free of harmful programs such as computer viruses.
6. We are not responsible for any damage caused by defects in the customer's usage of the products provided by our company.
7. The contents listed on the product pages of products provided by our company may change without our knowledge.
We are not responsible for any damage caused by the content listed on the product page.
8. Please note that the colors on this website and the actual product may differ depending on the device, specifications, or color adjustment function of the monitor.
9. If a customer causes damage to another customer or a third party through the use of this service, the customer shall resolve the damage at his or her own responsibility and expense, and the Company shall not be held responsible.
１０． Our company is not responsible for any damage caused by your violation of these Terms.
１１. If a customer causes damage to the Company through an act that violates these Terms or through fraudulent or illegal acts, the Company may claim appropriate compensation for damages from the customer.
Article 9 Intellectual property rights, etc.
1. When a customer posts something on this service, all copyrights (as defined in Articles 27 and 28 of the Copyright Act The Company reserves the right to use the Site (including the rights to the Site) free of charge and without restriction for any purpose.
2. Regardless of the method or form, you may use all information and content provided through this service (hereinafter collectively referred to as "Company Content") beyond the scope of personal use as stipulated in the Copyright Act. Copying, reprinting, public transmission, modification, or any other use is prohibited.
3. All copyrights, patent rights, utility model rights, trademark rights, design rights, and other intellectual property rights related to our content, as well as the right to register these rights (hereinafter collectively referred to as "intellectual property rights"). belongs to us or our licensors, and not to you. Furthermore, regardless of the existence of intellectual property rights, customers must not copy, distribute, reprint, transfer, publicly transmit, modify, adapt, or make any other secondary use of the Company's content.
4. If a problem occurs due to the customer violating the provisions of this article, the customer must resolve the problem at his or her own expense and responsibility, and take appropriate measures to avoid any disadvantage, burden, or damage to the Company. Must be.
5. With respect to a part of the published content that may be a copyrighted work, the customer shall have the right to author's moral rights (right of publicity, name display, rights and integrity rights) shall not be exercised.
Article 10 Use of information provided by customers
Customers who use this service can send comments, etc. related to each service. However, content that violates laws and regulations, obscenity, threatening content, defamation, content that infringes on privacy, content that infringes on intellectual property rights, content that causes discomfort, software viruses, and spam mail. It is prohibited to include such things in comments, etc.
The Company will notify the customer of the information (photos, images, audio, suggestions, comments, questions, and other information) provided by the customer in connection with each service. We reserve the right to use and edit the content free of charge and non-exclusively without seeking the consent of or. Please note that this provision does not promise the user that the Company will use the information. Furthermore, the customer shall not exercise the moral rights of the author with respect to such information.
Article 11 Return and exchange of products
Please contact us via the inquiry form or by phone if you would like to return the item.
■In case of customer's convenience
We will accept returns only if we are contacted in advance within 8 days of receiving the product and the product is unused and unopened.
Shipping fees and refund transfer fees will be borne by the customer.
If you return the item with cash on delivery, the amount will be deducted from the refund amount.
We cannot accept returns for products that are marked as "non-returnable" on the product page, even if they are unopened or unused.
■In case of defective product or trouble
We accept returns and exchanges only within 14 days of receiving the product.
About order cancellation
For changes or cancellations after your order is confirmed, please contact us via the inquiry form or by phone at Sundrug Online Store Please contact us.
Article 12 Governing Law
The interpretation of these Terms and the performance of obligations arising under these Terms shall be governed by Japanese law.
Article 13 Dispute Resolution
If a problem arises due to this service that cannot be resolved according to these Terms, the Company and the parties concerned shall discuss the problem in good faith and resolve it.
If the matter cannot be resolved through negotiations, the Tokyo District Court will have exclusive jurisdiction in the first instance.
Supplementary provisions regarding periodic delivery services, etc.
1. Application of this Supplementary Provision
This supplementary provision applies to members who purchase products from the Sundrug Online Store using the periodic delivery service, etc. specified in the next article. If a member applies for regular delivery services, etc. using the method prescribed by Sundrug Online Store, the member shall be deemed to have understood and agreed to abide by these Supplementary Provisions and these Terms. These Terms shall apply to matters not stipulated in these Supplementary Provisions, but if there are different provisions between these Supplementary Provisions and these Terms, the contents of these Supplementary Provisions shall take precedence.
2. Overview of regular delivery services, etc.
Regular delivery service, etc. refers to a service that delivers products periodically for a selected period after placing an order (hereinafter simply referred to as "regular delivery service"). Refers to ancillary services.
Products under the regular delivery service will be delivered according to the frequency selected by the member. Shipping charges will be charged as prescribed by Sundrug Online Store each time the product is delivered.
The product price will be determined by the payment method selected by the member, and each time the product is delivered, a payment link will be sent to the email address you entered, and you will be required to complete the payment procedure from the link.
For the periodic delivery service, products will continue to be delivered until the order is established according to the details applied by the member and the change or cancellation procedure is completed in accordance with the method specified in these supplementary provisions.
Sundrug Group points will also be awarded for products delivered using regular delivery services, etc.
Sundrug Group points can be used for regular delivery services only for the first delivery, and cannot be used for subsequent deliveries.
3. Change/cancellation of application details
For periodic delivery services, etc. that you have applied for, you can change the application details yourself (changes to products (changes to products eligible for periodic delivery service only) from the periodic purchase customer screen on the Sundrug Online Store. ), change the delivery interval) or cancel the contract. Please complete the procedure at least one week before the next scheduled delivery date.
4. Return of products delivered through regular delivery service etc.
Sundrug Online Store Refund Policy will apply to returns of products delivered through regular delivery services, etc.
5. Change/termination of regular delivery services, etc.
Sundrug Online Store will notify you in advance with a reasonable notice period, and will notify you of the details of the regular delivery service, etc. (including, but not limited to, the content and price of the delivered product, delivery interval, discount rate, etc.) (This also includes discontinuation due to product shortages, discontinuation, etc.) may change. If you do not wish to use the changed regular delivery service, etc., please change or cancel your subscription at least one week before the next scheduled delivery date from the subscription customer screen on the Sundrug Online Store. If you do not change or cancel your subscription at least one week before the next scheduled delivery date, you will be deemed to have accepted the changes to your regular delivery service, etc.
In addition, Sundrug Online Store may terminate part or all of the periodic delivery service, etc. with prior notice.
Sundrug Online Store shall not be held responsible for any damage caused to the member due to changes or termination of periodic delivery services etc. based on the provisions of this article, except in cases where it is the responsibility of Sundrug Online Store. .