User Guide

About Sundrug Online Store

Sundrug Online Store is an Internet mail order shop operated by Sundrug Co., Ltd., which operates drug stores nationwide.
When it comes to selling pharmaceuticals, we sell them under the supervision of pharmacists so that our customers can use them with peace of mind.

New member registration

Member registration is free. There are no annual fees or joining fees.
You can register as a member here .
When you register, the address, payment method, name and address you entered at the time of purchase will be saved, and you will not need to register next time.
Sundrug Online Store shares the same points with Sundrugs nationwide.
(If you want to use points at all Sundrug stores, you must link your point card with your Sundrug Online Store membership information. Click here for information on sharing points. .)
You can also view your usage history at Sundrug Online Store and stores.

  • *You can purchase products without registering as a member, but membership registration is required for some products.
  • *Please note that if you purchase without logging in, you will not earn points.

About purchasing medicines

Membership registration is required to purchase pharmaceutical products.
At Sundrug Online Store , in order to use medicines more safely, we ask that you check the medicines before purchasing them.
Sundrug pharmacists have created check items for each drug.

  • *For products that require a pre-purchase check, you cannot purchase pharmaceutical products without doing the pre-purchase check.

Regarding purchasing procedures for class 1 drugs

At Sundrug Online Store , in order to use medicines more safely, we ask that you check the medicines before purchasing them.
Class 1 drugs require special attention, so please read the product page carefully before purchasing.
According to laws and regulations, pharmacists will decide whether to sell Class 1 drugs based on the information provided at the time of purchase.
Additionally, when selling Class 1 drugs, it is mandatory to provide information. Therefore, even if you have checked before purchasing, added the item to your shopping cart, and made the payment, we will not be able to provide you with information from our pharmacist and confirm that you understand the information we have provided. Please note that under no circumstances will we ship Class 1 drugs until this is completed.

Regarding changes and cancellations after placing an order

Once your order is confirmed, you cannot cancel, change, or add to it from the order screen, so please contact us .

  • *We cannot accept any changes to the product or payment amount after the order has been placed.
  • *Please note that Sundrug stores do not accept returns, exchanges, or cancellations.
  • *Please be sure to contact us via email. Please note that even if you reply to an order confirmation email from our shop, we may not be able to respond to your order.
  • *If you request a cancellation after the product has been shipped, it will be treated as a "return".
    For more information on returns, please click here .

About bulk purchases

In the case of bulk purchases, the order may be canceled without prior notice.

About payment

Payment Methods There are 6 types of payment methods:

  • 1. Credit card payment
    Card payments can be made using VISA, Mastercard, American Express, JCB, and Diners brands.

    • About same-day delivery

    For orders confirmed by 12:00, the ordered product will be shipped on the same day. Only products marked as "Same-day delivery if ordered by 12:00" are eligible for same-day delivery.

    Cases that cannot be shipped on the same day

    • ・When it is necessary to confirm the details of your order
    • ・When purchasing together with back-ordered items (all items will be shipped at the same time as soon as they are available)
    • ・Depending on Okinawa, some remote island areas, and your area, delivery may take 2-3 days or more.
    • ・Please note that in areas where there are restrictions or disruptions to weather or road conditions, there may be delays than shown.
    • - Prepaid payments are not eligible. Also, it may take some time to review deferred payments.

    Shipping fee

    Nationwide uniform shipping fee: 418 yen (tax included) Free shipping for purchases of 3,122 yen or more (tax included). If you pick up your order at a store, shipping will be free of charge.

    Delivery method

    It will be delivered by Sagawa Express.
    (Please note that depending on the region, delivery may be made by a method other than Sagawa Express.)

    • ・We are unable to combine items ordered in two or more separate orders (combined into one delivery).
    • ・Please note that our shop does not accept delivery or pick-up lockers (excluding delivery lockers installed in residences) or requests for parcels to be sent to mailboxes.

    About returns and exchanges

    Regarding returns, please contact us using the inquiry form or by phone to inform us that you would like to return the product.

    ■Depending on the customer's convenience

    • *Due to product characteristics and food loss, we do not accept returns for [food/drinks]/[powdered milk/baby food].
    • ・Returns will only be accepted if we are contacted within 8 days of receiving the product and the product is unused and unopened.
    • - Shipping charges and refund transfer fees will be borne by the customer.
    • ・If you return the item with cash on delivery, the shipping fee will be deducted from the refund amount.
    • ・We cannot accept returns for products that are marked as "non-returnable" on the product page, even if they are unopened or unused.

    ■In case of product defects or troubles

    • -We accept returns and exchanges only within 14 days of receiving the product.

    About stamping the dealer's seal on the manufacturer's warranty

    • ・We do not stamp the dealer's seal on the "Manufacturer's Warranty Card" attached to the product.
    • ・We will confirm the warranty start date for repairs, so please contact us.
    • ・Please keep the "Manufacturer's Warranty Card" in a safe place.

    About points

    At Sundrug Online Store , you can use cash point cards issued at Sundrug stores.
    In order to use a cash point card, you will need to register as a member of the Sundrug Online Store and then link it to your cash point card. Click here for details

    When you shop at Sundrug Online Store , you will receive 1 point for every 100 yen spent.
    Temporarily awarded points will be automatically confirmed within two weeks from the time of shipping confirmation.
    Confirmed points can be used at Sundrug Online Store and other Sundrug stores nationwide.

    • *If you wish to use the card at any Sundrug store, please bring the cash point card linked to the Sundrug Online Store . )
      When using the Sundrug Online Store , available points will be displayed when selecting a payment method and can be used at will.
      You can check the available points from the member menu.

    About inquiries

    Telephone inquiries are accepted on weekdays from 10:00 to 17:00.
    Support operations are closed on Saturdays, Sundays, and public holidays.
    On weekdays, our staff will respond as soon as possible after confirmation, but depending on how busy it is, it may take some time. note that.

    About business days

    Internet shopping is available 24 hours a day, 365 days a year.
    If you are unable to place an order due to system maintenance, etc., we will indicate this on the site.