[Updated April 20, 2023] Important: Notice of delay in delivery and response to inquiries

Thank you for using Sundrug.

The system failure that we informed you about before has been resolved, but due to an increase in orders due to sales, shipments have been delayed.
As a result, the number of inquiries was concentrated, making it difficult to connect by phone, and there was also a delay in replying to inquiries by e-mail. We sincerely apologize for the inconvenience caused to our customers.

The system failure has now been resolved. We will ship the ordered products as soon as they are ready, so please wait for a while.

In the future, we will strive to prevent recurrence so that similar events do not occur. Once again, we sincerely apologize for the inconvenience caused to our customers.

It may take some time to respond to your inquiry, but we appreciate your understanding.

About "inquiries" about the ordered product
For inquiries about the delivery status of the products you ordered,
Please use the Sundrug Online Store inquiry form.
* Sundrug Online Store inquiry form <https://sundrug.my.site.com/s/case/Case/Default>
*Currently, we have received a large number of inquiries from customers, and the telephone lines may be congested and it may be difficult to get through.
*We apologize for the inconvenience, but we kindly ask for your understanding in using the form to contact us.
*After confirming the contents of the inquiry at our store, we will reply in order.

◆Regarding the cancellation of your order <br>In the event that the shipment preparations for the product have not been completed, we will proceed according to our cancellation policy.
To cancel an order, please use the request form from here .
*Cancellations of orders are accepted only through the application form.
*Transition to an external site.

◆Regarding "payment" for the ordered product <br>Payment will be confirmed after the ordered product is shipped from the warehouse.
Therefore, please be assured that no payment will be made before shipment or during preparation.
As soon as the product is ready and handed over to the delivery company, we will inform you of the details along with the "inquiry slip number".

*Please be sure to check before requesting an inquiry.
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