Congestion of telephone lines and response delays at point card staff and online store counters regarding procedures for transferring member information of Sundrugs and Drug Tops official apps

Thank you for using Sundrug.
Also, we apologize for the inconvenience caused to our customers.

This time, on February 28, 2023, we upgraded the official app along with the website renewal, but regarding the transfer of member information, inquiries to the Sundrug Point Card Section and Sundrug Online Store window were concentrated. There is a delay in response and a situation where it is difficult to connect to the phone.

We are responding to inquiries in order, but we sincerely apologize for keeping you waiting.

We apologize for the inconvenience, but if the phone is not connected,
Thank you for taking the time to contact us.

Also, if the phone is not connected, please "accept" the inquiry from the inquiry form on the Sundrug website.

It may take some time for us to respond, but we ask that you please use it accordingly.

We sincerely apologize for the inconvenience caused to our customers.

that's all

We sincerely apologize for the inconvenience caused to some customers regarding the transfer of membership information on the app.
In addition, inquiries to the window are concentrated, and it will take some time to respond.
We sincerely apologize for keeping you waiting and causing inconvenience.
We apologize for the inconvenience, but please check the relevant event from the link below and register or contact us.

FAQ

Dedicated contact point for application member information transfer
(1) Customers whose membership information has not been handed over/customers who have registered as a new member without handing over

※I'm sorry. We are inundated with inquiries by e-mail, and it will take some time to respond. We sincerely apologize for the inconvenience caused.

Please inquire from this inquiry form
https://customer.sundrug-online.com/s/contactsupport

(2) Questions about procedures for handing over member information and how to operate
telephone number
0120-260-439
Weekdays from 10:00 to 19:00
Until April 21, 2023

●For other inquiries other than transfer of member information, click here.