About regular delivery service

"Regular delivery service" is a service that automatically creates orders and delivers products on a cycle of selectable days. For example, if you start a "regular delivery service" every 30 days, you do not need to order it yourself every month, and the products will be delivered to your home every month just by completing the payment procedure.

With the "Regular Delivery Service," you can freely choose your payment method each time, but please note that you must complete the payment each cycle. We will email you the link you need to make the payment in conjunction with your automated order cycle.

Payment procedure emails will be sent in the following format for each order.

You can pause or cancel your subscription to the Regular Delivery Service at any time on the Regular Delivery Service Customer Screen.

However, if you have started a "periodic delivery service" that requires a certain number of payments before canceling, or if your payment has been confirmed and the shipping process is in progress, for products that are in the shipping process, , cancellation is not possible.
You can access the "Regular Delivery Service Customer Screen" from the link in the email sent to you when you first placed an order for the "Regular Delivery Service." Additionally, if you create an account at our store, you can also access the "Regular Delivery Service" from the My Account page.

"Regular delivery service customer screen"

You can skip or reset your order on the "Regular Delivery Service Customer Screen". You can cancel only that order by pressing the "Skip Payment" button next to the automatically created order. In addition, by clicking the "Reschedule" button next to the delivery date that you previously skipped, you can return the canceled order to a state where it can be delivered again.

If you do not complete the payment procedure or the payment fails, we will not be able to deliver the product.
Even if you lose your payment email, you can still make the payment from the "Regular Delivery Service Customer Screen", so please be sure to make the payment.

You can change it on the "Regular delivery service customer screen".

The " Terms of Use " of Sundrug Online (this site) applies to the "Regular Delivery Service".

If you are having trouble suspending or canceling your subscription, please contact us.