[Important] Sundrug Online Store: Notice regarding payment
Thank you for using Sundrug.
For those who placed an order on our online site from May 2nd to May 5th, 2023,
For some customers using PayPay payment,
We discovered that the payment could not be completed due to a link failure in the payment system.
We are very sorry to hear that it is difficult for the payment company's system to request payment via PayPay again.
We sincerely apologize for any inconvenience caused to our customers.
May I ask what time of day is convenient for you when shipping?
We apologize for the inconvenience, but please reply using the chatbot displayed on this page.
Also, although it is a small amount, we will return 300 yen worth of points.
We hope that you will be able to use it on your next order.
In the future, we will review the system operation and strive to prevent recurrence.
Thank you for your continued patronage.
Sundrug Co., Ltd. 〒183-0005
1-38-1 Wakamatsu-cho, Fuchu-shi, Tokyo
TEL: 0120-009-368
Reception hours: 10:00-17:00 (closed on weekends and holidays)
For those who placed an order on our online site from May 2nd to May 5th, 2023,
For some customers using PayPay payment,
We discovered that the payment could not be completed due to a link failure in the payment system.
We are very sorry to hear that it is difficult for the payment company's system to request payment via PayPay again.
We sincerely apologize for any inconvenience caused to our customers.
May I ask what time of day is convenient for you when shipping?
We apologize for the inconvenience, but please reply using the chatbot displayed on this page.
Also, although it is a small amount, we will return 300 yen worth of points.
We hope that you will be able to use it on your next order.
In the future, we will review the system operation and strive to prevent recurrence.
Thank you for your continued patronage.
Sundrug Co., Ltd. 〒183-0005
1-38-1 Wakamatsu-cho, Fuchu-shi, Tokyo
TEL: 0120-009-368
Reception hours: 10:00-17:00 (closed on weekends and holidays)