Flow and Precautions for Product Delivery of Class 1 OTC Drugs
Flow until product delivery of first-class drugs
STEP1 Please select a product.
After logging in, search the site or select the desired product from the category, and click [Add to shopping cart].
STEP2Please check before purchasing.
[Pre-purchase check] is required when purchasing first-class OTC drugs.
You cannot purchase until the [Pre-Purchase Check] is completed.
You cannot purchase until the [Pre-Purchase Check] is completed.
STEP3Select a payment method and proceed to the purchase procedure.
At this point, the application has been completed, but the payment has not been completed.
STEP4The Sundrug Online Store pharmacist will confirm the information provided by the customer.
Based on the information we receive from you, we will determine if the product you ordered is suitable for you.
Please note that we may refuse to sell at this point.
Please note that we may refuse to sell at this point.
STEP5You will receive an informational email from the Sundrug Online Store pharmacist.
Please read the contents of the e-mail carefully and be sure to reply from the URL at the bottom of the e-mail.
*Please make settings so that you can receive emails from the [@sundrug.co.jp] domain.
★Important★
It will be shipped after you reply from the URL in the information provision email from the pharmacist.
*Please make settings so that you can receive emails from the [@sundrug.co.jp] domain.
★Important★
It will be shipped after you reply from the URL in the information provision email from the pharmacist.
STEP6Confirm the information provided by the Sundrug online store.
If you click the URL at the bottom of the e-mail, a screen will open asking you to confirm your understanding of the pharmacist's explanation, or to answer your questions.
If you understand the matters described in the email, click "I understand" and then click the [Answer] button.
If you still have any questions or concerns, please enter your question in the entry field on the screen and click the [Answer] button.
If you understand the matters described in the email, click "I understand" and then click the [Answer] button.
If you still have any questions or concerns, please enter your question in the entry field on the screen and click the [Answer] button.
STEP7Delivery of products
A pharmacist at the Sundrug Online Store will prepare the product for shipment after confirming that the customer understands.
Precautions when ordering first-class drugs
- Only members can purchase medicines, excluding quasi-drugs.
If you have not registered as a member, please do so. - In the sale of first-class OTC drugs, the pharmacist will confirm the details of the customer's order and make a sales decision.
- After the pharmacist's judgment, please note that we will not ship Class 1 drugs under any circumstances until the pharmacist confirms that the customer has understood the information provided by the pharmacist.
- Please be careful when placing an order, as we are able to sell first-class OTC drugs and will ship only after confirming the customer's understanding.
- Your order may be canceled at the discretion of the pharmacist. Thank you for your understanding.
- Please note that we may cancel your order if we do not hear from the pharmacist in response to the information e-mail from you regarding your question or your understanding within a certain period of time (about 2 weeks).
- Please be sure to reply to the information e-mail from the pharmacist from the URL at the bottom of the e-mail.
Please note that even if you reply to the information e-mail, we will not be able to confirm it.