Regarding support for the invoice system (eligible invoice storage method)
■About issuing electronic receipts We will provide electronic receipts that are compatible with the invoice system.
We will send you a [shipping completion email] after the shipping preparations are complete. Please follow the issuance procedure from the URL provided in the email.
■Refund invoices (qualified return invoices) It is also possible to issue return invoices (qualified return invoices), which are required to be issued after a product is returned, using electronic receipts.
Please let us know if you would like to receive one when using it.
■About monthly bulk downloads In order to comply with the Invoice and Electronic Bookkeeping Act, it is also possible to download issued form PDFs in bulk on a monthly basis.
(*Available for orders placed after September 27, 2023.)
When using the service, please specify the month of your choice.
■About paper receipts Due to the revision of the Electronic Bookkeeping Law, paper receipts cannot be issued.
Please print out your electronic receipt and use it.
*We cannot accept handwritten receipts. Please note.
■Issuance of electronic receipt at the time of cash on delivery This will be issued by the delivery company. An electronic receipt can be issued in exchange for the [receipt when receiving the package].
You will need to send a receipt by mail, so please let us know when you use the service.
[Contact information]
Request for issuance of eligible refund invoices and electronic receipts for cash on delivery,
If you have any other questions,
Please contact us by email at the address below.
Mail: online-customer@sundrug.co.jp
*If you wish to issue various documents, please be sure to include the relevant order number.