[Updated on December 25, 2023] About business during the year-end and New Year holidays

Thank you very much for your continued patronage of Sundrug Online Store.
We would like to inform you about inquiries and deliveries during the year-end and New Year period as follows.
We apologize for any inconvenience this may cause and appreciate your understanding.


■About orders <br data-mce-fragment="1">We will be accepting orders as usual during the year-end and New Year holidays.
*Please note that it may take longer than usual for your order to arrive, so please place your order as soon as possible.

■About inquiries /Telephone counter
We will be closed from Saturday, December 30, 2023 to Wednesday, January 3, 2024.
・Inquiries by email
We will be closed from December 31, 2023 (Sunday) to January 2, 2024 (Tuesday).
Inquiries during the closure period will be responded to sequentially from January 3rd (Wednesday) onwards.
Please note that it may take longer than usual to respond.

■About shipping the product
We will be closed from January 1st (Monday/Holiday) to January 2nd (Tuesday), 2024.
We will start shipping from January 3rd (Wednesday).
※please note※
We cannot accept [cancellations] or [changes] during the closure period.
Emails received during the closure period will be answered after January 3rd (Wednesday).

■About purchasing class 1 drugs
Due to the year-end and New Year holidays from December 31, 2023 (Sunday) to January 2, 2024 (Tuesday), it may take longer than usual for information emails to be delivered.
We apologize for the inconvenience, but thank you for your understanding.


<Business calendar details>
◆Shipping work◆



*Due to holidays at suppliers, it may take longer than usual.

◆Inquiries ◆